Terms of Service
Last updated: 6 August 2026
These Terms of Service ("Terms") govern your use of familycareuae.ae and the Family Care UAE mobile applications (the "Service") operated by Family Care UAE. By creating an account or booking a service you agree to these Terms.
1. Who we are
Family Care UAE is a booking platform that connects customers in the United Arab Emirates with vetted independent contractor companies that provide cleaning, home maintenance and childcare services. The actual service is performed by the assigned partner company, not by Family Care UAE directly.
2. Eligibility
You must be at least 18 years old and have full legal capacity to enter into a contract. If you book childcare, you must be the parent or legal guardian of the child.
3. Accounts
You are responsible for keeping your login credentials secure. Notify us immediately at hello@familycareuae.ae if you suspect unauthorized access to your account.
4. Bookings and payment
Prices are shown in AED and are inclusive of applicable VAT. Payment is charged at the time of booking via Stripe. Successful payment converts your booking to a confirmed order.
5. Cancellations and refunds
You may cancel a booking free of charge up to 6 hours before the scheduled time. Cancellations within 6 hours may be charged 50%. No-shows may be charged 100%. Refunds are returned to the original payment method within 5–10 business days.
6. Service quality
If the service quality does not meet your expectations, contact us within 24 hours of completion at hello@familycareuae.ae. We will arrange a re-do or a partial refund at our discretion.
7. Conduct
You agree to treat the assigned specialist with respect, to be present or to give access at the agreed time, and to disclose any hazardous conditions before the visit. Harassment or unsafe conditions may cause the visit to be cancelled at your cost.
8. Bonus points and promo codes
Bonus points and promo codes have no cash value and cannot be transferred or exchanged. We may adjust or expire them at any time.
9. Intellectual property
All Service content, branding and code belong to Family Care UAE. You may not copy, redistribute or reverse-engineer any part of the Service.
10. Liability
The Service is provided "as is". To the maximum extent permitted by UAE law, our aggregate liability for any claim is limited to the amount you paid for the specific booking giving rise to the claim.
11. Changes to these Terms
We may update these Terms. Material changes will be announced in the app and by email at least 14 days before they take effect.
12. Governing law
These Terms are governed by the laws of the United Arab Emirates. Disputes will be resolved in the competent courts of Dubai.
13. Contact
Email: hello@familycareuae.ae. WhatsApp: +971 54 270 6969.