Privacy Policy
Last updated: 6 August 2026
This Privacy Policy describes how Family Care UAE ("we", "us") collects, uses and protects information about you when you use our website familycareuae.ae and our mobile applications (together, the "Service").
1. Information we collect
When you register we collect your name, email address, phone number (optional) and hashed password. When you book a service we collect the booking details you provide (service type, date, time, address hints if you enter them, and any notes). When you pay we do not store card details ourselves — payments are handled by Stripe. When you use our mobile app we may collect an Expo push notification token so we can send booking-status alerts to your device.
2. How we use your information
We use your data to create your account, deliver the services you book, process your payments through Stripe, send you booking confirmations and status emails and push notifications, prevent fraud, and improve the Service. We do not sell your personal data to third parties.
3. Sharing with partners
To deliver a service we share the minimum information needed (your first name, phone number if provided, address hints and booking time) with the specific vetted contractor company assigned to your order. Partners are contractually obliged to use this data only to perform the service.
4. Payment processing
Card payments are processed by Stripe, Inc. under their own privacy policy (https://stripe.com/privacy). We only store non-sensitive transaction metadata (amount, currency, timestamp, Stripe transaction ID).
5. Email and push notifications
Transactional emails are sent through Resend. Push notifications are sent through the Expo Push service. You can turn off push notifications in your device settings at any time.
6. Data retention
We keep your account and booking history for as long as your account is active. You can request deletion of your account at any time by writing to hello@familycareuae.ae — we will delete or anonymize your personal data within 30 days, except records we are required to keep for tax/legal reasons.
7. Security
Passwords are stored hashed with bcrypt. Session tokens are transmitted over HTTPS only. Push tokens are stored server-side and never shared with third parties.
8. Children
The Service is intended for adults (18+). We do not knowingly collect personal data from children. Childcare-related bookings are placed by the parent/guardian on behalf of the child, and we do not collect data about the child beyond age group.
9. Your rights
You may access, correct or delete your personal data at any time from your profile in the app, or by contacting us at hello@familycareuae.ae. If you are located in the EU/UK you additionally have GDPR rights (portability, objection, complaint to a supervisory authority).
10. Contact
Family Care UAE — Dubai, United Arab Emirates. Email: hello@familycareuae.ae. WhatsApp: +971 54 270 6969.